1). SERVICE AND PROCESSING FEES
Atlantic Travel does not charge service fees for purchases made through the suppliers linked on this web site. A shipping fee (generally the cost of U.S.P.S. Priority Mail) will be charged for documents electively sent to our offices instead of directly to you, the customer, when our suppliers offer this option. Similarly, a processing fee, in addition to the shipping fee, will be charged if electronic documents (or E-Docs) are offered by our suppliers and the customer requests that Atlantic Travel print and assemble paper documents instead.
2). TRAVEL PROTECTION (INSURANCE) PLANS
It is our company policy to always recommend the inclusion of a travel protection plan (or travel insurance) with any purchase and may require a signed waiver from persons electing to purchase travel without such plans, releasing Atlantic Travel, it's employees and officers, as well as it's suppliers from liability and claim. Once purchased, most vacation packages incur penalties for changes or cancellations. Many travel protection plans/insurance policies will provide partial to full coverage, depending upon the policy offered and level of coverage selected. Without this coverage, you may be liable for the cost of the entire trip, without compensation, should you cancel. Most policies cover for medical expenses incurred during your travel. Many health insurance policies cease coverage when you leave the United States - please check with your health insurance provider for details.
3). SUPPLIER CREDIBILITY
It is Atlantic Travel's policy to offer USTOA (United States Tour Operators Association) member suppliers to our clients when ever possible. Association members participate in a $1 million Travelers Assistance Program, as well as agree
to operate within their set standards of professional conduct.
"To become an Active Member of USTOA, a tour operator is required to have a total of 18 references from a variety of industry sources and financial institutions and must meet specific minimums in terms of tour passengers and/or dollar volume. The company must also be in business at least three years under the same management in the U.S. and must carry a minimum of $1,000,000 professional liability insurance."
4). AIRLINE POLICIES (ABOVE AND BEYOND OUR/ SUPPLIER POLICIES)
Most airlines now charge penalties for changes and cancellations. Tickets are never transferable to another person and your name must appear exactly as it does on your government issued identification (passport, driver's license, etc.). In most cases the airlines are prohibited by law from making changes to names once tickets are issued, and completely new tickets must be purchased to avoid delays and denial of passage through security check points if your original ticket is incorrect. Generally, the airlines' policy offers no refund or compensation in these circumstances. Note that the insurance policies do NOT cover the reissue of airline tickets because of misspelled or incorrect name entries.
If you have any questions about an individual supplier's travel protection coverages, PLEASE CONTACT US BEFORE COMPLETING YOUR PURCHASE.
Please read all supplier policies prior to making purchases through this site. Their policies and restrictions are in addition to our above mentioned policies and fee structures. By international treaty and law, most airlines no longer provide any form of paper ticket, offering only electronic tickets (E-tickets), and invoices.